Frequently Asked Questions
How do I purchase the mugs?
1. You can call us at 0086-15318880323 directly
2. Please send your enquiry to our email: [email protected] or [email protected]
3. WhatsApp: 0086-15318880323 Wechat: 0086-15318880323
Why choose Hongbang ceramic mugs?
1.Premier Quality
The mug quality is perfect, no block dots, scratches on the whole surface, no burrs and debris on the bottom, no glaze buildup on the lip
2.Fast Delivery
Own ceramic mug and coating factories, mug in stock, fast to process and loading the container.
3.Rounded QC Team
QC in every processing, guarantee the mugs are grade right, you get the good mugs.
4.Package
All of retail package for your store, Amazon,Ebay,etc more items in 1 container is acceptable, supply cusotmized foam box and gift box as well
5.Hardest Coating
Bright color and smooth surface, easy to sublimate the pictures, and pass 3500 times dish-wash machine and suitable for microwave oven, very Eco-friendly
6.Inspection Before Shipment
Can connect the camera or wechat to provide pre-loading inspection services, so that you don’t worry before shipment and payment
What is the minimum order quantity (MOQ)?
1. 1 pallets of 77 boxes of sublimation ceramic mugs
2. 300 pcs inner and handle color,rim and hanle color, color changing, metallic plated,etc per color and item.
3. Customized color : 3000 pcs
4.Customized ceramic mug: 50000 pcs
Can I request samples before placing my order?
1.1 boxes of (sublimation) ceramic mugs sample for free, you only have to pay for the shipping.
2. Customized ceramic mugs, such as: special-shaped ceramic mug, decoration mug, the proofing fee is required.
What methods of payment are available?
1. T/T, 30% deposit in advance, 70% balance payment after copy of B/L.
2. small order, T/T 100% payment in advance.
How do we ship orders?
1. Ship the ceramic mugs by sea, FOB,CIF,DDU,DDP
2. Container to your warehouse, and stick lables on box to FBA
How fast can we ship my order?
1. 40’HC,white sublimation ceramic mugs, loading the container within 15 days after deposit.
2. Color mugs, if many items list in one order in 40’HC, within 30 days after deposit.
3. Trial order, usually within 15 days.
Do we offer custom mugs services?
1. Customized color: available, you can send us a samples or you send us a Pantone color No.
2. Customized ceramic mug: available, you can send us a samples or send us a details data and pictures.
3. Customized decorative mug: We’ve been making mugs for Disney and others brand for over 20 years, plain decorative and high sensitive decorative ceramic mug.
4. Other customized ceramic mug,bowl,piggy banks,etc are available.
Do we supply custom package services?
1. No matter what the order is, all of our outer box are printed with the customer’s shipping mark and packaging information, while most other factories use A4 paper for printing and pasting.
2. Gift box,Our inner packing boxes are made of customized high-density and high-strength whiteboard white cardstock, so the boxes are stronger. Now most suppliers supply ordinary gift boxes on the assembly line.
3. 2 Pack, 4 Pack, 6 Pack, 8 Pack, 12 Pack, 24 Pack, 36 Pack, 45 pack.Single Color, Mixed Color in one boxies are available .High density Styrofoam board/Box.EPE board/Box
Do we supply retail package for the Amazon,E-commerce?
2 Pack, 4 Pack, 6 Pack, 8 Pack, 12 Pack, 24 Pack, 36 Pack, 45 pack.Single Color, Mixed Color in one boxies are available .High density Styrofoam board/Box.EPE board/Box
Do we manufacturer the Disney etc brand mugs?
BSCI, SEDEX is available, more than 20 years experience.
Do we accept custom color of mugs and MOQ?
1.3000 pcs per mugs
Do you know the origin of sublimation mugs?
1. Zibo city, Shandong province, China.
Do you want to know more about mugs from us?
1. You can call us at 0086-15318880323 directly
2. Please send your enquiry to our email: [email protected] or [email protected]
3. WhatsApp: 0086-15318880323 Wechat: 0086-15318880323